On Shared Hosting and Reseller Hosting plans, the primary domain cannot be changed automatically from the client area. For security and system integrity reasons, this action can only be performed by human support.
Before requesting a primary domain change, the client must ensure that several important conditions are met. If any of these conditions are not fulfilled, the request may be delayed until the issue with the domain is solved by the client.
Important Requirements Before Requesting a Change
To successfully change the primary domain, all of the following must be true:
1. The new domain is not already added to the hosting plan
The domain must not exist as:
An addon domain
A subdomain
If the domain is already attached to the hosting plan, it must be removed first.
2. The domain is not added to the DNS Manager
The domain must not be present in the DNS Manager on the same account.
Any existing DNS zone for the domain must be deleted before submitting the request.
3. The domain is not used anywhere else on the same server
The domain cannot be assigned to another service, including:
Another client’s hosting plan
Another DNS Manager zone
This applies even if the domain belongs to the same client, as long as it exists elsewhere on the same server location.
So if it is added to another client's service, it should be removed by the service owner. The support cannot team remove without receiving the service owner's request.
How to Request a Primary Domain Change
Once all requirements are met:
Contact the support team by email ([email protected]) or live chat (please request human support).
Provide the following details:
Hosting plan name
Current primary domain
New primary domain
Support will verify the domain availability and perform the change manually.
Please pay attention
Changing the primary domain may affect:
Website paths
Email accounts
SSL certificates
It’s recommended to back up your data before requesting the change.