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How do you handle delayed payments?
How do you handle delayed payments?
Gžegož avatar
Written by Gžegož
Updated over 11 months ago

Paying invoices on time is our customers’ responsibility. There are steps:

  1. Our automated system sends invoices 15 days before the due date;

  2. Clients can pay outstanding invoices using payment methods listed here.

If invoices are not paid until:

  1. 1 day after due date – services are suspended;

  2. 2 days after due date – 1 € late fee is added;

  3. 3 days after due date – services are terminated;

  4. 7 days after the due date – services are deleted beyond recovering.

Attention #1: If an invoice is paid during service suspension time, our system will automatically re-enable it after successful payment.

Attention #2: All terminated servers are deleted from our system without the possibility of recovering them.

Attention #3: For domains and SSL certificates, invoices are generated 30 days before the due date.

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