Paying invoices on time is our customers’ responsibility. There are steps:
Our automated system sends invoices 15 days before the due date;
Clients can pay outstanding invoices using payment methods listed here.
If invoices are not paid until:
1 day after due date – services are suspended;
2 days after due date – 1 € late fee is added;
3 days after due date – services are terminated;
7 days after the due date – services are deleted beyond recovering.
Attention #1: If an invoice is paid during service suspension time, our system will automatically re-enable it after successful payment.
Attention #2: All terminated servers are deleted from our system without the possibility of recovering them.
Attention #3: For domains and SSL certificates, invoices are generated 30 days before the due date.