In order to recover your account password, you should choose “Forgot password?” option on our Clients Area page:
Once you press the password recovery option, you will be presented with the following methods:
There are two options to recover your password, we will describe both options, here in the article.
Password Recovery by Email.
First choose the option “Remind by email“;
Enter you email address, which you are using in our system and press “Send me my password“.
Once this is done, you will get a confirmation email and will have to press the button “Reset Password” in the message content. After confirmation, you will get a second email from our system with the new password.
Password Recovery by SMS.
First, choose the option “Remind by SMS“;
Enter your email address, which you are using in our system, and press “Send me my password“.
Once you initiate this, an SMS with the new password will be sent to your phone instantly.
Note. If you can not get the SMS, you can contact us by live chat or ticket system so that we could check if you have entered the correct phone number.