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Why my order is marked as fraud?
Why my order is marked as fraud?
Ieva avatar
Written by Ieva
Updated over 11 months ago

In order for our services to remain safe and secure, all orders must pass inspection by our automated fraud detection system.

In addition, all suspicious orders are also checked manually by our expert staff in order to determine the threat level.

If the corresponding risk score rating, which we give to all suspicious orders, turns out to be higher than our parameters, the order will be considered too risky and will be rejected.

However, for this type of situation, we have an alternative verification method. For an account to be manually verified by our expert staff, please provide a scan or photo of ID, Passport, or Drivers license to [email protected]

Please note that there is no need to worry as you can blank sensitive data such as ID number, watermark document with the text “For Hostens Verification Only,” and so on.

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